Privacy Policy

Our Privacy Commitment

Follow the Festivals respects the privacy of its users. We use reasonable administrative, technical, and organizational precautions to protect the confidentiality of information submitted through or collected by the website.

We seek to collect and use personal information only as reasonably necessary to operate the website, provide requested services, maintain user accounts, communicate with users, and support our legitimate business operations.

Your Consent

By using the website, you acknowledge the practices described in this Privacy Policy.

When you voluntarily submit information through the website, create an account, purchase a membership, subscribe to communications, or contact us, you consent to the collection and use of that information as described in this policy and as otherwise disclosed at the time of collection.

Where consent is legally required for a particular activity, you may withdraw that consent subject to applicable law and any limitations described in this policy.

Children’s Privacy

The website and its services are not intended for individuals under the age of 18.

We do not knowingly collect or maintain personal information from individuals under 18. No part of the website is designed or directed to attract individuals under 18.

If we learn that personal information has been submitted by an individual under 18, we will take reasonable steps to delete it.

Information You Provide

We may collect information that you voluntarily provide through account registration, membership enrollment, forms, subscriptions, customer support requests, editorial update submissions, and other direct communications.

Information you provide may include:

• Name
• Email address
• Organization or business affiliation
• Account username and credentials
• Festival, destination, or inquiry information
• Saved festivals, itineraries, preferences, and account activity
• Newsletter and communication preferences
• Billing-related information processed by third-party providers
• Messages, corrections, feedback, and other submitted content
• Any other information you voluntarily provide

Certain website features, including membership and account services, may require you to provide specific information before those services can be accessed.

Information Collected Automatically

When you visit or use the website, certain technical and usage information may be collected automatically.

This information may include:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate location derived from an IP address
• Referring and exit pages
• Pages viewed and links selected
• Date and time of access
• Time spent on the website
• Website interactions and performance information
• Error, security, and server-log information

This information may be collected through cookies, server logs, analytics tools, pixels, and similar technologies.

Cookies and Similar Technologies

Cookies are small data files placed on a browser or device. We and our service providers may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, measure performance, understand website usage, support security, and improve the user experience.

Cookies used through the website may include:

• Essential cookies: Required for security, account access, website operation, and core functionality.
• Preference cookies: Used to remember settings and user choices.
• Analytics cookies: Used to understand how visitors interact with the website and how the website performs.
• Affiliate and advertising technologies: Used to attribute referrals, measure transactions, and support affiliate relationships.

Depending on your location, you may be presented with controls allowing you to accept, reject, or manage certain nonessential cookies.

You may also adjust cookie settings through your browser. Disabling some cookies may affect website features or functionality.

How We Use Information

We may use collected information to:

• Operate, maintain, secure, and improve the website
• Create and manage user accounts
• Provide membership features and saved-planning tools
• Process transactions through third-party payment providers
• Respond to questions, requests, corrections, and support inquiries
• Deliver newsletters and other requested communications
• Personalize website content and user preferences
• Analyze website traffic, usage, and performance
• Detect fraud, abuse, security threats, and technical problems
• Administer affiliate relationships and referral attribution
• Maintain business, accounting, and operational records
• Comply with legal, regulatory, and contractual requirements
• Protect the rights, safety, and property of users and the Company

Accounts, Memberships, and Payments

Users may be able to create accounts, save festivals, create itineraries, manage preferences, and purchase membership services.

Payment card information and certain billing details may be collected and processed directly by third-party payment processors. Follow the Festivals does not necessarily receive or store complete payment-card details.

Payment processors and other providers process information according to their own terms and privacy policies.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Email and Communications

We may send transactional communications related to accounts, memberships, purchases, security, service changes, and requests you submit.

We may also send newsletters or marketing communications when you have subscribed or otherwise permitted us to do so.

You may unsubscribe from promotional emails by using the unsubscribe link included in the communication. Unsubscribing from marketing messages does not prevent us from sending necessary transactional or account-related communications.

Affiliate Relationships

Follow the Festivals participates in affiliate marketing programs. Some links on the website are affiliate links.

When you select an affiliate link or complete a transaction through a third-party platform, the Company may receive a commission at no additional cost to you.

Affiliate partners may use cookies, referral identifiers, or similar technologies to determine whether a transaction originated through the website.

Third-party affiliate platforms operate independently and maintain their own privacy policies, cookie practices, and terms. We are not responsible for the privacy practices of those third parties.

How We Disclose Information

We do not sell or rent personal information in exchange for money.

We may disclose information in the following circumstances:

• Service providers: To companies supporting website hosting, security, analytics, email delivery, payment processing, customer support, membership services, and other business operations.
• Affiliate and travel partners: When necessary to process referrals, measure transactions, or provide requested third-party travel services.
• Legal requirements: When disclosure is required by law, subpoena, court order, regulatory authority, or another valid legal process.
• Protection and security: When reasonably necessary to prevent fraud, enforce our policies, investigate misconduct, or protect the rights, property, and safety of the Company, users, or others.
• Business transfers: In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of the Company’s assets.
• With your direction or consent: When you request, authorize, or consent to a disclosure.

Aggregated or de-identified information that does not reasonably identify an individual may be used and disclosed for lawful business purposes.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain accounts, fulfill the purposes described in this policy, comply with legal and accounting requirements, resolve disputes, enforce agreements, and protect the website.

Retention periods may vary depending on the type of information, the reason it was collected, legal obligations, and operational needs.

Information may be retained in backups or archived systems for a limited period after it is removed from active systems.

Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, database, storage system, or internet transmission can be guaranteed to be completely secure.

Users provide information at their own risk and are responsible for protecting account passwords and credentials.

Please contact us promptly if you believe your account or personal information has been compromised.

Third-Party Websites and Services

The website contains links, widgets, booking tools, and integrations operated by third parties.

This Privacy Policy applies only to Follow the Festivals. It does not apply to third-party websites, platforms, applications, or services.

Third parties may collect information according to their own privacy policies and terms. We encourage users to review those policies before submitting information or completing a transaction.

We are not responsible for the privacy, security, content, or practices of third-party services.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Withdraw consent for certain processing activities
• Object to or restrict certain uses of personal information
• Request a portable copy of certain information
• Opt out of certain marketing communications
• Submit a complaint concerning our privacy practices

These rights are not absolute and may be subject to legal exceptions, verification requirements, and limitations.

To submit a privacy request, use our Contact page and select the privacy-related option or clearly identify the request in your message.

We may request information reasonably necessary to verify your identity and process the request.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal obligations.

Updates become effective when posted on the website unless another date is stated.

The effective date displayed at the beginning of the policy indicates when the policy was last updated.

Continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy.